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We offer quality products, provide reliable shiping and always appreciate your business.
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| Sale Policy |
* Orders are shipped within 48 hours of sale.
* All orders are shipped by UPS ground service unless specified. [Additional fee may applies]
* With credit card payments, a credit card authorization form is required.
(Simply fill out the form, sign and fax back to us.)
* Credit Card fee applies Visa & Master Card 2.5%, American Express 3%
* Orders paid by cheques will ship only after check is fully processed.
* If you any question please Call us or mail us.
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| Return Policy |
* Some of our merchandise is guaranteed with a manufacturer’s warranty.
Please call regarding specific product warranties.
* We agree—at our option—to repair or replace any defective, merchandise during the 30 Days period.
* Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.
* Defective products returned to us missing accessories or original packaging will be replaced or repaired as received .
* A 20% Restocking fee will apply on non-defective returns if a company credit is requested (Sorry, no cash refunds).
* The returned item should include a note explaining the problem & the appropriate "return shipping address".
* The Customer may return the item to StarPlus USA LLC,
9676 Pritmore Rd East,
Jacksonville, FL - 32257.
* Damaged Merchandise:
If package arrives damaged, client will first attempt to contact shipping company.
After client provides at least two photographs of the damaged container and/or merchandise, we will make every effort to assist.
* Please allow 1-2 weeks for processing.
* No returns sent COD will be accepted. Returns must be sent pre-paid. Shipping is at the customer's expense.
* All return policies/procedures contained herein are non-negotiable.
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